Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can not offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition it was received. It must also be in the original packaging.

Several types of products are exempt from refund. Perishable items such as food, flowers, newspapers or magazines can not be returned. We also do not accept products that are intimate or sanitary products, hazardous materials or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we need a receipt or proof of purchase. If your item is damaged, send an image to store@iluvshoes.info and we will fix it 🙂

Do not return your purchase to the manufacturer.

There are certain situations where only partial reimbursements are granted (if applicable)
Book with obvious signs of use. CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that has been opened. Any item that is not in its original state, is damaged or missing parts for reasons that are not due to our error
Any item returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you about the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your Pay Pal account, within a certain number of days.

Late or missing refunds (if applicable)
If you have not received a refund yet, first check your Pay Pal account again.
Then, contact Pay Pal, it may take some time before your refund is officially published.
If you have done all this and have not yet received your refund, contact us at

Items in offers (if applicable)
Only regular price items can be reimbursed, unfortunately the items in offers can not be refunded.

Exchanges (if applicable)
We only replace the items if they are defective or damaged at the factory. If you need to change it for the same article, send us an email to store@iluvshoes.info and send your article to: Calle 80 a # 23 a 09 in Cali-Colombia. You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it takes for your exchanged product to communicate with you may vary.

If you submit an item over $ 75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.